![]() ![]() We thought we could fix the issue quickly, but the hackers proved us wrong. I’d like to apologize directly to our players for this. Why did you take so long to make a formal announcement about the issue? I’ll keep the community updated every step of the way and I’ll be able to share more details once we reach that final goal.Ħ. I can’t give a specific timeline because we don’t want to jump ahead of ourselves, but I can say that we are rapidly approaching full containment of the situation. What is the timetable for the security breach being fixed? Unfortunately, this increases the time it takes to restore the items to a player, but this is the right path for us to take.ĥ. We felt that was unfair to our community and have changed our policy going forward. In the past, we only restored 40 items of the player’s choice. I can guarantee that everyone, non-cash shop users included, will have ALL their items restored. What kind of guarantee can be given to them so that they consider using the cash shop again? which are used up rather quickly), that the items may be taken by hackers. Most cash shop users are concerned about the safety of the items they buy (other than stamina savers, etc. We’re also constantly improving security ourselves (during maintenance) and we’re planning a full security audit of our systems very soon. Some of our players, who care deeply about the game, have been helping us test our security, and we really appreciate that. We’re now so close to fixing the final security vulnerabilities that we suspect the hackers are ramping up their efforts, which is why you’ve heard so much about it lately. Every time we contained one issue, they would find new ways to defeat our efforts. However, the hackers have been employing a multitude of different methods so we’ve had to continuously adapt. We’ve hired more employees for the game, called on people from other departments to pitch in, and even brought on a new Chief Technical Officer to implement more thorough security controls for all gPotato games. Our team acted immediately on the situation and we’ve done everything we can. Why hasn't gPotato done anything for over a year to ensure the safety of the items that are bought but heavy cash shop users when the hacking was first reported? Why are they addressing the issue only recently? ![]() These hackers want to take as much as they can from our community before we shut them down and we’re doing our best to minimize the damage.ģ. Our team has been fighting these hackers for quite some time, and it’s intensified recently because we’re close to containing the situation. These rupees find their way to third-party gold sellers, who sell them to players (which is against our policy). ![]() The hackers usually take rare items from players and sell them in-game for rupees, our in-game currency. Our community has been afflicted with hacking by unknown parties who seem to be working for third-party gold sellers. Can you clarify our readers to what exactly is happening to Rappelz? As Community Manager, I’m responsible for keeping our players informed about what’s going on in the game, so I want to hear everyone’s questions and answer their concerns.Ģ. Hello, I am Kyodan, and I am the Community Manager for Rappelz and I’ve been with the game for two years now. Before the interview gets started can you please tell us your name, title and how the community may identify you? The questions that follow were selected in collaboration with the Rappelz community.ġ. Luckily, the team behind Rappelz contacted the MMOBomb team and kindly offered to answer any questions and try to clarify any doubts about the problem. That article was received with a lot of controversy and spread like wildfire. So, some concerned players decided that they had to do something and posted an article ( Rappelz Under Hacker Attack) in the MemberZone to alert to the issue. The hacker problem in Rappelz isn’t new but escalated in the last few months and now, according to the gaming community, seems worse than ever. We’ll start with a brief explanation for all of our readers who aren’t up to date on the Rappelz situation. ![]()
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